Who we are
Our website address is: https://costamesatechsolutions.com. Costa Mesa Tech Solutions is a DBA of Pine Heights Ventures LLC.
What personal data we collect and why we collect it
Store Purchases & Digital Downloads
When you make a purchase, we may collect your name, billing and shipping addresses, email address, phone number, order details, and optional account information. Payment-card information is submitted directly to our third-party payment processor and is not stored by us. We use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
Contact Forms & Service Inquiries
If you submit a contact form to inquire about our tech services or support, we collect your name, email address, phone number, and the details of your request. This data is used solely for customer service purposes and communicating with you regarding your tech needs. We do not use information submitted through contact forms for marketing purposes unless you explicitly opt-in.
Contact-form submissions may be processed through WPForms and delivered to us using our website’s transactional email service.
Mobile Applications (PocketWaiver)
When you use our mobile applications (including PocketWaiver), all data, document creation, and digital signatures are processed and stored entirely locally on your device or within your personal Apple iCloud account. Pine Heights Ventures LLC does not collect, transmit, store, or have access to any personal data, client information, documents, or signatures generated within the app. The app does not use third-party analytics or tracking software. Because we do not collect this data, we do not share it with anyone.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
To keep track of cart data for our store, WooCommerce makes use of 3 cookies. These cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. No personal information is stored within these cookies.
WooCommerce may also use session-based attribution cookies beginning with sbjs_ to record information such as the referring source, entry page, device or browser information, and pages viewed. This information may be associated with an order for attribution and store reporting purposes.
The specific cookies used may change as we update website services. Our cookie-preference tool provides the current categorized list detected on the website.
Cookie Policy
We use necessary, functional, analytical, and marketing cookies as described in our Privacy Policy. You may accept, reject, or customize non-essential cookies through the cookie-preference control.
| Name | Description | Expiry |
|---|---|---|
| Analytics | ||
| sbjs_migrations | Technical data to help with migrations between different versions of the tracking feature | Session |
| sbjs_current_add | Timestamp, referring URL, and entry page for your visitor’s current visit to your store | Session |
| sbjs_first_add | Timestamp, referring URL, and entry page for your visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | Session |
| sbjs_current | Traffic origin information for the visitor’s current visit to your store | Session |
| sbjs_first | Traffic origin information for the visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | Session |
| sbjs_udata | Information about the visitor’s user agent, such as IP, the browser, and the device type | Session |
| sbjs_session | The number of page views in this session and the current page path | -31 days |
| Necessary | ||
| cookieadmin_consent | Used to store CookieAdmin WordPress Plugin's consent information | 334 days |
Analytics and measurement
We use Google Site Kit and Google Analytics to understand how visitors use our website, such as pages viewed, approximate location, device type, referral source, and interaction with site features. Where required, analytics storage is disabled until you provide consent through our cookie banner. Google may process analytics information according to its own privacy terms.
Cookie choices
When you first visit our website, you may accept all cookies, reject non-essential cookies, or customize your preferences. Strictly necessary cookies may operate without consent because they are required for website functions such as security, account access, shopping-cart operation, and payment processing. You may change or withdraw your preferences using the cookie-settings control displayed on the website.
Who we share your data with
We share information with third parties who help us provide our orders and store services to you. For example, we share your payment data with secure third-party payment processors (such as Stripe) to securely process your digital download and service transactions. We do not store your raw credit card data on our own servers.
If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.
We may use service providers including Google for website analytics, Stripe for payment processing, WordPress and WooCommerce service providers for website and store functionality, and email-delivery providers for transactional messages. These providers process information only as necessary to provide their services and according to their respective privacy terms.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes (typically 7 years). This includes your name, email address and billing addresses.
If you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website (such as creating a store account), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, have made a purchase, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.